Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at Service@arttodogolf.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In the event of a return due to an error on our part (including but not limited to shipped items that are damaged, defective, or incorrect), the return shipping fees shall be covered by the Seller.
In the event of a return due to customer preference (such as no longer needing the product or a change of mind), the return shipping fees shall be the responsibility of the Buyer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Returns are accepted for sale items, but they will be refunded as store credit/exchange only.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will complete the refund within 3 business days. If a return is due to our error (such as a defective or incorrect item), your refund will be processed in full to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Address
We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.

Restocking Fee
If the return period has expired or the reason for requesting a return within the return period is one of the following reasons, we will charge you 20% of the product amount as a restocking fee. Common scenarios include:
(1) Change of mind or buyer’s remorse
(2) The same product is available somewhere else at a better price
(3) Items bought by mistake or no longer needed

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you encounter any problems during shopping on our website, please contact us at Service@arttodogolf.com for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.